Glass Mountains
Pay As You Go WordPress Support
WordPress website? Have an issue that needs addressing? Our WordPress experts can help.
With our ‘Pay-as-you-go‘ support service, you can hire us to help with fixing and updating your WordPress site, as well as getting our expert consultancy to discuss any aspects relating to your WordPress site and your digital strategy.
The Glass Mountains team includes WordPress designers, WordPress developers, Google Analytics experts, Google Tag Manager expertise etc – our single, flat hourly rate allows all of those skills to be used on your projects.
At a minimum, you will need to purchase a 3-hour block.
The Glass Mountains team managed the creation of our current website, www.studio-into.com, back in 2018. Since then, we’ve been using the pay-as-you-go service for technical updates, trouble-shooting issues and required changes. The whole team are communicative, clear and helpful and this service acts as a vital extension of our in-house capabilities. We really appreciate the regular check-ins and proactive, reliable suggestions for improvement. Being able to dial-up their support when we need it really complements our agency business model.
To get started, simply purchase a block of hours below. If you are not sure how much time you’ll need, then either book the smallest amount (and you can extend later if needed), or get in touch and we’ll have a chat about your needs.
Prefer a fixed price project? Just get in touch.
Please do read our frequently asked questions before purchasing hours.
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Book 3 hours
£85ph / $105ph Â
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Book 10 hours
£765.00 / $945.00 (10% discount)
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Book 20 hours
£1,445 / $1,785 (15% discount)
Prices exclude VAT and will be added at checkout (where applicable).
What we can help with?
Your booked hours can be spent on any website activities such as:
- Discussing changes for your site
- Ideas for your website
- Updating plugins
- Designing new elements for your site
- Adding/removing admin users
- Auditing your site in terms of possibilities/performance/security etc
- Advising on and installing apps (e.g. Optinmonster)
- DNS changes
- Training
- Reviewing your Google Analytics
- Website speed and performance checks
- Onsite technical SEO checks
- Cookie/plugin audit
- Bug fixing
For more info on this service, look at our Frequently Asked Questions down below:
Bigger Changes
With ‘pay as you go‘, we can also work on larger scale developments for you as well (up to a maximum of 10 hours a month):
- Deeper functional additions to your site (e.g. adding an e-commerce system such as WooCommerce)
- Broader design changes (e.g. changing your WordPress theme)
- Hosting migration (e.g. to a better/faster WordPress host)
Whilst you can use our ‘pay as you go‘ model for such changes, we may need, as a one-off task, to set up a private test site (approx 2-5 hours work).
How to get started
- Purchase a block of time above.
- We’ll then get in touch about your requirements.
- We’ll work on your issues & report back to you.
….it’s as simple as that!
Please note: Pay-as-you-go is typically for general, non-time-critical changes to your site; it is not appropriate for emergency issues like ‘my website is down!’. For website support, we offer packages to help clients on an ongoing basis.
Glass Mountains are incredibly thoughtful and thorough. They think through problems and solutions in a ways that adds a ton of value at every level. They’re not just about making sites, they’re about making your business better.
Joel and his team are fabulous to work with! We’ve done highly complex projects with them and quick and simple projects. In all cases they are one of the few firms that do consistent quality work, with solid design. Most of all they get things done right and by when they say they’ll do them. They are a part of our business’ competitive advantage and I highly recommend them.
I was really struggling to understand why my website was not getting any registrations, I was then recommended to speak to Joel who then advised me to have a usability report done. The report was in-depth, knowledgeable, and very, very useful. The feedback was practical and immediately useful. It was very reassuring to have an expert pair of eyes available to help.
Frequently Asked Questions
Q. What happens when I purchase hours?
A. After you have purchased hours, we shall get in touch (typically within 24hrs during normal UK office time) asking for key information that we’ll need to get started (credentials to access your websites/hosting etc), plus a description of your required change or changes. After we have the information that we need, we’ll agree on timescales for when items will be worked on and an estimate on when it will be delivered. This will typically be a few days from when you purchased (depending on the scale of change, of course).
Q. What happens when I send a change request in?
A. If what you are asking for is crystal clear (and does not require any clarification etc), then we’ll get back to you with i) when we can work on this, and ii) when we think it will go live. If you have indicated a desired go-live date, we’ll confirm whether that is possible.
Q. Can you start right away?
A. We try to start as quickly as possible and if you are in a tight spot, we’ll try to be more accommodating. However, it’s important to realise that ‘pay-as-you-go‘ is not designed for emergency website support (we do offer support packages where we can help you with that). We typically aim to start work within a day or two of receiving your work request. Please also bear in mind that if you are new client, we may need to spend a small amount of time creating a test environment to develop your changes.Â
Q. How long will it take to fix/do?
A. We’ll give you our best estimate. We have years of experience in using WordPress and have seen all manner of issues. So any estimate we give should be fairly accurate. However, this is an estimate – it may take shorter, it may take longer.
Q. How much can I get in my block?
A. This is difficult to tell without looking at your list of changes you require but one to three minor updates is typically about right. Don’t forget, it’s not just fixing the issue that uses up time, it’s also used up by communicating with you about the issue, time spent investigating it, and time administering the Glass Mountains team etc. Also, don’t forget that, unless we are very confident with the change, we often prefer to create a separate development environment first, take a copy of your site, and then make the change there for you to review – this is a safer process than simply changing a live website.
Q. My site is down, can you fix it?
A. If your site is down and you are a new client wanting to purchase some PAY-AS-YOU-GO hours for us to fix it, please speak to us first. Whilst we’re positive that we can fix your site, we would rather speak to you first to manage your expectations about when we work on your issue. In general, we will always try to help but we have to be reasonable and realistic as well – we have ongoing projects, and existing support agreements with clients.
If you have already purchased hours from us, and we have been working on changes for you and then (because of an unrelated matter) your site goes down then, again, we shall try to help but pay-as-you-go is not for emergency website support – client’s who require such support adopt our premium support packages which offer a higher level of service.
Pay as you go does not include out of hours support.
Q. What happens if I use up all my hours?
A. If you want us to carry on working on your issues, you can simply purchase additional hours – there are discounts for buying blocks of time.
Q. What if I have a small amount of time left, can you start a task?
A. Unless your time remaining could, in our expectation, reasonably cover the entirety of the task, we shall ask you to top up the hours before we begin.
Q. Can I see a timesheet?
A. Yes.
Q. Will you take a backup of my site?
A. Ideally yes, we shall recommend this route but, if you do not want to spend any of your time on such measures, the choice is yours. The type of website hosting will also be a factor here.
Q. How many tasks can you work on at one time?
A. We shall work on one task at a time for you. If you have a list of things, we’ll chat to you as to the order you would like us to work on them.
Q. Do you work evenings or weekends?
A. No, not as part of the standard ‘Pay as You Go‘. Our higher-end support packages can include those facilities though – please ask if you are interested.
Q. What is the minimal billing time?
A. 15 minute blocks. Please note though, we always strive to make sure clients get a lot of value out of their time.
Q. What if I have unused time?
A. We don’t offer refunds on ‘pay as you go‘ so if you have any unused time, you can bank that for your future requirements. Or, if you then decide to go for a bigger fixed price project (such as a website redesign), we can discount your unused hours against that.
Q. How do I find out how much time I have left?
A. Just ask. Whenever we communicate with you, we’ll try to always update you anyway.
Q. I am in the US, can you help us?
A. Whilst we are UK based, we have many clients in the US and abroad – so remote work is not an issue for us. You can pay in USD.
Q. Are there issues you cannot help with?
A. If your WordPress site is in very poor health and has not been looked after well, or is on unreliable hosting etc, our first priority will be to stabilise your site and get it to a state where we can deliver changes to you. This may well involve us having to use some of your time to update core WordPress, update plugins, set up a test site, or migrate to better hosting etc. We shall always try to offer you options as to how your problem can be addressed.
Q. When will you report back to us?
A. Depending on the number of hours you have purchased & whether you have asked us to actively work on anything at that time, we’ll normally aim to give you an update of progress every 1-3- working days.
Q. Can we have Zoom meetings etc to discuss requirements?
A. Yes, but please be mindful that any such time does also come off your pay-as-you-go support hours.