Pay as you go WordPress Support

Pay as you go WordPress Support

Do you need expert help with your WordPress site? We have a team of WordPress experts ready to help. Established in 2001, we have clients in the UK and the US.

If you would like to easily hire us to help with edits/updates/bug fixing etc on your WordPress site, then our ‘pay as you go‘ model is perfect for you.

The team here at Glass Mountains includes WordPress designers, WordPress (& app) developers, Google Analytics experts, Google Tag Manager expertise etc – our single, flat hourly rate allows all of those skills to be used on your projects.

Joel’s Glass Mountains team has been amazing. I’m able to sleep better at night knowing that the websites are always being taken care of and that any problem, if it arises, will be fixed immediately. They take full ownership of everything they do, and I don’t know what I’d do without them.

Jon Loomer

How to get started

At a minimum, you will need to purchase at least a 3-hour block. The reason for this is that we would prefer to have:

  • time to understand your issues (& give you our estimates)
  • (more importantly) time to take a backup of your website, and set up a test environment*.

(*This is crucial because we can then fix things for you, and demonstrate that fix in a controlled environment. Once you are happy, we’ll make the change live).

To get started, simply purchase a block of time below. If you are not sure how much time you’ll need, then either book the smallest amount (and you can extend later if needed), or get in touch and we’ll have a chat about your needs.

Please do read of frequently asked questions before purchasing hours.

  • Book 3 hours

    £85ph / $105ph  

  • Book 10 hours

    £722.50 / $892.50 (10% discount)

  • Book 20 hours

    £1,445 / $1,785 (15% discount)

Prices exclude VAT and will be added at checkout where applicable.

What we can do

Our time can be spent on any websites activities such as:

  • Updating plugins
  • Designing new elements for your site
  • Adding/removing admin users
  • Auditing your site in terms of possibilities/performance/security etc
  • Advising on and installing apps (e.g. Optinmonster)
  • DNS changes
  • Training
  • Reviewing at Google Analytics
  • Performance checks
  • Bug fixing

For more info on this service, look at our Frequently Asked Questions down below:

Bigger Changes

With ‘pay as you go‘, we can also work on larger scale developments for you as well (e.g. items which take more than a few hours):

  • deeper functional additions to your site (e.g. adding an e-commerce system)
  • broader design changes (e.g. new theme)
  • Hosting migration (e.g. to a better/faster WordPress host)

Whilst you can use our ‘pay as you go‘ model for such changes, we may need, as a one-off task, to set up a private test site (approx 2-5 hours work).

How to get started

  1. Purchase a block of time above.
  2. We’ll then get in touch about your requirements.
  3. We’ll work on your issues & report back to you.

….it’s as simple as that!

Please note: Pay-as-you-go is typically for general, non-time-critical changes to your site; it is not typically appropriate for emergency issues like ‘my website is down!’ (unless we have explicitly agreed with you as a one-off and in advance). We do also offer website support packages to help clients who need such website support.

Glass Mountains are incredibly thoughtful and thorough. They think through problems and solutions in a ways that adds a ton of value at every level. They’re not just about making sites, they’re about making your business better.

Jay Baer|Convince & Convert

“Joel and his team are fabulous to work with! We’ve done highly complex projects with them and quick and simple projects. In all cases they are one of the few firms that do consistent quality work, with solid design. Most of all they get things done right and by when they say they’ll do them. They are a part of our business’ competitive advantage and I highly recommend them.”

Rory Vaden|Co-founder of Brand Builders Group, New York Times bestselling author, Hall of Fame Speaker

I was really struggling to understand why my website was not getting any registrations, I was then recommended to speak to Joel who then advised me to have a usability report done. The report was in-depth, knowledgeable, and very, very useful. The feedback was practical and immediately useful. It was very reassuring to have an expert pair of eyes available to help

H Dhanota

Frequently Asked Questions

Q. What happens when I purchase hours?

A. After you have purchased hours, we shall get in touch with you asking for key information that we’ll need to get started (credentials to access your websites/hosting etc), plus a description of your change or changes. After we have understood that, we’ll agree on timescales for when items will be worked on and delivered. This will typically be in a matter of days from when you have purchased (depending on the scale of change, of course).

Q. What happens when I send a change request in?

A. If what you are asking for is crystal clear (and does not require any clarification etc), then we’ll get back to you with i) when we can work on this, and ii) when we think it will go live. If you have indicated a desired go-live date, we’ll confirm whether that is possible.

Q. Can you start right away?

A. We will try to start as quickly as possible. If you are in a tight spot, we’ll try to be accommodating. However,  please note that ‘pay-as-you-go‘ is not designed for ongoing emergency website support (we do offer support packages we can offer you for that). We typically aim to start work within a day or two of receiving your work request.

Q. How long will it take to fix/do?

A. We’ll give you our best estimate. We have years of experience in using WordPress and have seen all manner of issues. So any estimate we give should be fairly solid. However, this is an estimate – it may take shorter, it may take longer.

Q. How much can I get in my hour?

A. This is difficult to tell without looking at your list of changes you require but one or two minor updates is typically about right. Don’t forget, it’s not just fixing the issue that uses up time, it’s also used up by communicating with you about the issue, time spent investigating it, and time administering the Glass Mountains team etc. Also, don’t forget that, unless we are very confident with the change, we often prefer to create a separate development environment first, take a copy of your site, and then make the change there for you to review – this is a safer process than simply changing a live website.

Q. My site is down, can you fix it?

A. If your site is down and you are a new client wanting to purchase some PAY-AS-YOU-GO hours for us to fix it, please speak to us first. Whilst we’re as positive as we can be that we can fix your site, we would rather speak to you first to manage your expectations of when we work on the issue. In general, we will always try to help but we have to be reasonable and realistic as well.

If you have already purchased hours for us, and we have been working on changes for you and then (because of an unrelated matter) your site goes down then, again, we shall try to help but pay as you go is not for emergency website support – client’s who require such support pay for premium support packages which offer a higher level of service.

Pay as you go does not include out of hours support.

Q. What happens if I use up all my hours?

A. If you want us to carry on working on your issues, you can simply purchase additional hours – there are discounts for buying blocks of time.

Q. What if I have a small amount of time left, can you start a task?

A. Unless your time remaining could, in our expectation, reasonably cover the entirety of the task, we shall ask you to top up the hours before we begin.

Q. Can I see a timesheet?

A. Yes.

Q. Will you take a backup of my site?

A. Ideally yes, we shall recommend this route but, if you do not want to spend any of your time on such measures, the choice is yours.

Q.  How many tasks can you work on at one time?

A. We shall work on one task at a time for you. If you have a list of things, we’ll chat to you as to the order you would like us to work on them.

Q. Do you work evenings or weekends?

A. No, not as part of the standard ‘Pay as You Go‘. Our higher-end support packages can include those facilities though – please ask if you are interested.

Q. What is the minimal billing time?

A. 15 minute blocks. Please note though, we always strive to make sure client’s get a lot of value out of their time.

Q. What if I have unused time?

A. We don’t offer refunds on ‘pay as you go‘ so if you have any unused time, you can bank that for your future requirements. Or, if you then decide to go for a bigger fixed price project (such as a website redesign), we can discount your unused hours against that.

Q. How do I find out how much time I have left?

A. Just ask. Whenever we communicate with you, we’ll try to always update you anyway.

Q. I am in the US, can you help us?

A. Whilst we are UK based, we have many clients in the US and abroad – so remote work is not an issue for us. You can pay in USD.

Q. Are there issues you cannot help with?

A. If your WordPress site is in very poor health and has not been looked after well, or is on terrible hosting etc, our first priority will be to stabilise your site and get it to a state where we can deliver changes to you. This may well involve us having to use some of your time to update core WordPress, update plugins, set up a test site, or migrate to better hosting etc. We shall always try to offer you options as to how your problem can be addressed.

Q. When will you report back to us?

A. Depending on the number of hours you have purchased & whether you have asked us to actively working on anything at that time,  we’ll normally aim to give you an update of progress every 1-3- working days.

Q. Can we have Zoom meetings etc to discuss requirements?

A. Yes, but please be mindful that any such time does also come off your pay-as-you-go support hours.